10
3
German auto giant Mercedes-Benz apologised Tuesday over the ordeal of a Chinese car buyer who alleged mistreatment by an authorised dealership in a viral video that triggered consumer outrage.
The woman, surnamed Wang, has said she purchased a new CLS 300 coupe from an authorised Mercedes-Benz dealer in the northern city of Xi'an only to discover afterwards that it was leaking oil on the showroom floor even before she drove it out of the dealership.
A video was posted showing her sitting on the hood of a car in the showroom and angrily accusing sales staff of dodging her demands for a replacement.