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Here is textbook on how NOT to handle dissatisfied customers.
These two ladies ordered a pizza from Dominos. They were told it would take 47 to 57 minutes to arrive. It arrives 3 hours later. When the ladies went to the desk to ask for a refund, they got stuck with this moron.
The employees answer? "So?"
Then he goes on "We don't care how long it takes because there is nothing we can do about it."
And then the kicker, “You could have not ordered!"
Wow! Want to bet he no longer works at Dominos?