The Two Nasty Ratchets Who Taunted A Passenger They Helped Miss His Frontier Airlines Flight Have Been Fired

Two Frontier Airlines employees were fired after a viral video surfaced showing a tense confrontation with a customer attempting to check in for his flight at Raleigh-Durham International Airport.

The altercation involved a 45-year-old married father of three who was returning to Boston after a business trip. He arrived at the airport 50 minutes before departure—unaware of Frontier’s strict 60-minute pre-departure check-in cutoff—and was told he needed to pay a $25 fee. According to the man, the employees responded rudely, saying, “You should have checked the website,” and blaming him for the situation.

The incident, captured on video, shows the man and the two employees filming each other. One employee mockingly says, “And you thought you was gonna get on your flight?” while the other laughs. When asked to leave the area, the man replies, “This is not your personal space. You work for a company.”

One employee dismissively says they don’t need to “worry about it,” prompting the man to respond: “You’re literally not doing your job for a customer that has paid for a plane ticket to get home.” In the video, he adds, “I’m literally here at Frontier. I bought a ticket and they are not letting me check in.”

After being denied boarding, the man had to purchase a $500 JetBlue ticket to get home.

Frontier Airlines later confirmed the termination of the employees involved. The airline, which operates over 500 flights a day to about 100 destinations, employs more than 7,000 people, according to its website.