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A mum was caught on camera dragging her screaming five-year-old son by his hair through a hospital waiting room.
One shocked witness at Rush Copley Medical Center in Aurora, Illinois, was so disturbed they filmed the act on their phone.
In the clip, the parent yanks her son along the ground by his hair and only pauses to look at her mobile.
She eventually carries him by the hood of his jacket in the busy hospital waiting room.
She tells him to stand in the corner but most of the what the mother is saying is drowned out by the little boy's screams.
The woman's younger son, said to be aged two, is seen standing nearby and witnessed the act throughout.